Business Moves Group (BMG), the workplace change and relocation specialist, has launched a new operating model to centralise pricing, planning and billing activities across the group. The restructure has been designed to empower the four BMG regions – Scotland, Northern Belt, Midlands, London & South – to sharpen focus, streamline processes, improve operational excellence and pass on cost-savings to clients.

In analysing and stripping back processes and moving the administrative responsibility that each of the branches held to a centralised hub, BMG’s regional teams can now fully focus on the needs of their customers, ensuring the delivery of innovative, highly-tailored and more efficient service delivery models.

In addition to centralising its administration, BMG has incorporated all subsidiary companies into the core company. This will enable the business to unify its services, including project management, technical distribution, and furniture management, and provide best-in-class support to clients across the country.

National support via key regions

BMG will continue to have physical locations in Glasgow, Leeds, Manchester, Birmingham, Reading and London, but these six branches will be split into four regions. Sales directors in each location will be supported by a regional coordinator, and instead of focusing on the lifecycle of the sale as before, their focus will be on fully understanding and breathing life into the brief, supported by the central operations team that will then raise a quotation based on the most economic, operationally-efficient and cost-effective way of delivering that service.

In addition to implementing new reporting systems, BMG has invested in other technology to ensure the new way of operating works as smoothly as possible. An online survey tool, using sales drones to assess the intricacies of a site, will automatically send information about a client premises, including photographs and videos, to the operations teams so they know exactly what the project involves before stepping foot on site.

A thorough procurement process has been implemented to ensure that supply chains are aligned to the BMG culture. This is supported through BMG’s membership with Minority Supplier Development UK. BMG has also stepped up its waste management and CSR reporting, ensuring that every aspect of a relocation or workplace change project is as sustainable and ethical as possible.

Enhanced operational structure

The restructure has seen the realignment of roles but at the same time the new operating structure has been designed to foster an engaged and enthusiastic team of people that share the same values and the vision necessary to push the business forward.

BMG has made key hires at various levels of the business, as well as ensuring that current staff have the support they need to develop. The restructure and streamlining of business processes will give all BMG employees the chance to spend less time on administrative tasks, and more time on developing their skills, supporting clients and working on projects.

Rachel Houghton, managing director of BMG, said: “This feels like the next natural step for our business. A key driver has been to better reflect and support the business’s nationwide presence, leaving our regional teams with more time to focus on what really matters – offering our clients the very best experience and value for money.

“It’s a complete change of culture for the business but the team is excited and up for the challenge. And that’s because there’s more opportunity for them to step into more senior roles and develop their skills. As part of this transformation, we’re providing more training because we believe that while it’s always important to invest in people, now’s the time to make that the number one priority.

“Everyone is part of the journey and I’m excited to see this collective effort grow the BMG business from strength to strength.”


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