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Please click here to chat through what you'd like your Success Story to be.

One of our banking customers had a huge fire. They need an instant response to salvage as much equipment as possible, so they could get back to work quickly and safely.

At 9pm one evening, a customer called our MD Rachel Houghton, saying a branch and back office had caught fire. They needed to salvage as much confidential information, furniture etc as possible, and relocate it to a safe place.

Rachel called Branch Director Terry Fox. Terry called his team. Within minutes, they were mobilised and haring down to the building – driving through the night to arrive on site first thing.

Within 12 hours of the call, we were working in a dark, damp building – smoky, no air con, and no running water. Worse: it was a boiling hot summer’s day – nice! We had to create a chain gang on the stairs to bring equipment out, catalogue each item, then take them to a nearby safe location. Rachel sourced provisions for the crew - water, toilet etc. We really needed both!

Within 24 hours, we’d safely re-housed all salvable items and confidential paperwork, and the crew were on their way home.

We were able to respond so quickly because of our Disaster Recovery planning. We’d co-created it with the customer and re-tested it each year. We had a plan for moving sensitive media and knew where we could recover items to. So when the fire started, we could act immediately.

But plans only work if you have the resources to act on them. And we have:

  • We have dedicated Disaster Recovery teams on call-out standby
  • Customers have direct access to Rachel 24/7
  • We have our own resources, crews, vehicles and equipment to call on immediately
  • We aren’t reliant on sub-contractors or hiring resources

We still speak fondly about this day! Yes, it wasn’t easy, pleasant or convenient. But we enjoyed the camaraderie amongst the crew. When we heard about the fire, we jumped on it immediately, rolled our sleeves up, and made it work for the customer - under challenging circumstances.

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A scary fire A leader’s journey through a crisis: What will the ‘new normal’ mean for the workplace? Is home-working here to stay? Stepping back into the arena Moving forward: the future of office removals Why sustainability is crucial to our business culture Client case study: Aviva Home versus Office Supporting a client’s remote workforce Downsizing or relocating? Here’s what you need to know about removals and storage that is sustainable and cost effective How furniture management can impact business sustainability Business development in isolation How to return personal possessions as part of your office move plan Business Moves Group wins relocation contract with Three Mobile 8 things to consider when planning an office relocation Why IT removals are an essential part of an office move The workplace evolution and growing with your clients Three ways office furniture can be reused or recycled Top 5 reasons you should work with an office relocation company Business Moves Group wins Partners in Relocation award at PFM Awards 2020 Office relocation checklist – your guide for a successful move Business Moves Group joins Minority Supplier Development UK as a corporate member in diversity If 2020 has taught us anything, it’s the need for business agility – and change management is no different Business Moves Group wins relocation contract with Leeds Building Society Large Move. Quick Turnaround 'Moves' up 300%. Costs down 74% Saving costs of £6million Massive, country-wide refurb London’s largest Relocation Programme Building Clearance (with no notice!) Massive Relocation and Clearance International Furniture Relocation and Install Surprising CAD work and space planning Managing employee health and wellbeing as offices reopen

Please click here to chat through what you'd like your Success Story to be.