We had to move 800 staff. With three hours’ notice. With absolute discretion. Oh, and just a few days before Christmas…

Now this one was a challenge! How to move so many people, in so little time, as part of a highly sensitive, confidential project?

The customer (one of the UK’s largest banking institutions) needed us to display absolute discretion, flexibility and use excellent logistics skills to deliver their large-scale, short-notice project.

But it was more than that. Both the customer and we needed a large element of trust. Neither of us knew the size and scale of this project – it was one of those you couldn’t even guess! But they trusted that we would overcome whatever obstacles appeared, and deliver within their timelines.

And this trickiest of challenges led to the happiest of endings. The customer’s Project Manager was over the moon that we’d taken a complete nightmare away from him. Better still: every stakeholder was delighted with what we’d done.

We loved the fact that we stayed likeable and customer-delighting! Pressure like this doesn’t make us work in an unlikeable way. In fact, it’s the opposite: we work in a way that makes others want to work with us.

This move worked so well because of three things:

  • Brilliant teamwork – we all did our bit, to make this work as well and quickly as possible
  • Brilliant communication - it was phenomenal throughout - between us, the customer, other contractors, ... everyone
  • Brilliant resources – we always build capacity into how we set-up. So we had the right resources, with an experienced team, to call on

We were left feeling huge pride in our teams. They did a phenomenal job under highly pressurised circumstances - just days before Christmas.


A scary fire A leader’s journey through a crisis: What will the ‘new normal’ mean for the workplace? Is home-working here to stay? Stepping back into the arena Moving forward: the future of office removals Why sustainability is crucial to our business culture Client case study: Aviva Home versus Office Supporting a client’s remote workforce Downsizing or relocating? Here’s what you need to know about removals and storage that is sustainable and cost effective How furniture management can impact business sustainability Business development in isolation How to return personal possessions as part of your office move plan Business Moves Group wins relocation contract with Three Mobile 8 things to consider when planning an office relocation Large Move. Quick Turnaround 'Moves' up 300%. Costs down 74% Saving costs of £6million Massive, country-wide refurb London’s largest Relocation Programme Building Clearance (with no notice!) Massive Relocation and Clearance International Furniture Relocation and Install Surprising CAD work and space planning Managing employee health and wellbeing as offices reopen

Please click here to chat through what you'd like your Success Story to be.