We used our experience and technology to massively improve every aspect of this customer’s move – by doing something they didn’t expect or ask for

This customer - a successful, growing transport infrastructure company – weren’t looking for this service from us. They just thought they wanted us to project manage and plan their moves

But we saw that we could improve things for this, by using our market-leading CAD and space planning tech.

We explained to them how it worked, and the benefits to them of us using it. This took a weight off their. And it delivered massive improvements:

  • Cheaper – we better understood their furniture needs, standards and requirements. This meant we could help them re-use furniture between sites
  • Faster – they got a much swifter turnaround on drawing changes – this saved them days
  • Better – it gave us better knowledge of their buildings, so we could develop better solutions, more quickly
  • Simpler - they had one point of contact, rather than bringing space planners on board and having to ensure all stakeholders were sharing relevant information
  • 'All in' – we could do everything this customer wanted; whereas some moving companies would only have been able to do 1-2 bits of it
  • Beauty – as we went through the project, we tidied up drawings too. Soo they became better quality as things progressed
  • Love – the customer loved that we had delivered all this – something they didn’t know existed – that changed how they thought about moving and growing their business

MORE STORIES

A scary fire A leader’s journey through a crisis: What will the ‘new normal’ mean for the workplace? Is home-working here to stay? Stepping back into the arena Moving forward: the future of office removals Why sustainability is crucial to our business culture Large Move. Quick Turnaround 'Moves' up 300%. Costs down 74% Saving costs of £6million Massive, country-wide refurb London’s largest Relocation Programme Building Clearance (with no notice!) Massive Relocation and Clearance International Furniture Relocation and Install Surprising CAD work and space planning Managing employee health and wellbeing as offices reopen

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